FREQUENTLY ASKED QUESTIONS

To place your order, follow these steps : Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference. Once you’re done, click the ‘Add to Cart’ button. After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’. From there, you can either login to your existing Aztecly account or simply continue as a 'New User' and create one. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID. You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

To find out when your order is arriving, you need to first log in to your account or you can click on the Track Order mentioned on the screen . Click on Track Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status. After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp. In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines. If there are any other issues/ delays that come up, write to us at aztecly.info@gmail.com, we will see what we can do to help.

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.